At LEJUAN LAM TRADING LLC, customer satisfaction is our top priority. Due to the personalized nature of our custom t-shirts, returns are subject to the policy outlined below.
Please read this policy carefully before submitting a return request.
We accept return requests for eligible items within 30 calendar days from the date your order is marked as “delivered” by the shipping carrier.
Return requests submitted after this period will not be accepted.
To be eligible for a return, custom t-shirts must meet all of the following conditions:
Items must be unused, unworn, and in brand-new condition
The item must not have been washed or altered in any way
Packaging must be unopened, undamaged, and in original condition
Items must not have been customized (e.g., personalized text, logo, design, etc.)
Items must not be part of a promotional set or final sale marked as non-returnable
For hygiene and safety reasons, we cannot accept returns of t-shirts that have been worn, washed, or customized.
The following items are not eligible for return:
Worn or washed custom t-shirts
Items with personal customization (e.g., custom text, logos, designs)
Items that have been altered or damaged by the customer
Final sale or clearance items
Products marked as “non-returnable” at the time of purchase
Gift cards
We do not offer direct exchanges for changes in size, design, or customization preferences.
If you would like a different size or design, please place a new order and submit a return request for the original item (if eligible) in accordance with this policy.
If you receive a t-shirt that is damaged, defective, or incorrect, please contact us within 48 hours of delivery and provide clear photos showing:
The outer shipping packaging
The product packaging
The issue or defect (e.g., incorrect design, printing error, fabric defect, etc.)
Subject to availability, we will either:
Send a replacement at no additional cost; or
Issue a full refund
We reserve the right to determine eligibility based on the information provided.
Our Error
If the return is due to our mistake (such as receiving the wrong item or a confirmed manufacturing defect), we will cover the return shipping cost and provide a prepaid return label when applicable.
Change of Mind
If the return is due to personal preference (e.g., you changed your mind about the design, size, or color), you are responsible for all return shipping costs.
Original shipping fees are non-refundable unless the return is the result of our error.
Please do not ship items back without prior authorization.
To initiate a return:
Email our support team at [email protected]
Include your order number and reason for the return
For damaged or incorrect items, attach clear photos
We will review your request within 1–2 business days and, if approved, provide detailed return instructions.
Unauthorized returns may not be accepted or refunded.
Once your returned item is received and inspected, we will notify you via email regarding the status of your refund.
If approved, refunds will be issued to the original payment method within 5–10 business days.
Please note that your bank or credit card provider may require additional time to process and post the refund to your account.
If you have not received your refund within 10 business days after receiving our refund confirmation:
Contact your bank or credit card issuer to check for pending transactions
If the refund is still not visible, please contact us at [email protected] with your order details
We will assist you promptly.
If you have any questions regarding returns or refunds, please contact us:
Email: [email protected]
