Q: Do I need an account to place an order?
A: Yes, an account is required to complete checkout, track your orders, and manage your purchase history.
Q: Can I cancel or change my order after placing it?
A: Orders are processed quickly. If your order has not yet entered production or shipment, please contact us immediately at [email protected] with your order number. We will do our best to assist.
Q: What payment methods do you accept?
A: We accept Visa, Mastercard, American Express, PayPal, and Apple Pay.
Q: In what currency will I be charged?
A: All orders are charged in U.S. Dollars (USD), regardless of any currency preview displayed on the website.
Q: Where do you ship?
A: We currently ship within the United States only.
Q: How long does delivery take?
Order processing: 1–3 business days
Shipping time: 5–10 business days after dispatch
Delivery times may vary during peak seasons or due to carrier delays.
Q: What materials are used in your custom t-shirts?
A: Our t-shirts are made from high-quality cotton, polyester blends, or eco-friendly fabrics like organic cotton and bamboo. Each product page includes detailed fabric information.
Q: Are your t-shirts suitable for sensitive skin?
A: Yes! Our t-shirts are soft and gentle on the skin. We also offer organic cotton options for those with more sensitive skin. Please check individual product pages for material details.
Q: Are your custom t-shirts pre-shrunk?
A: Yes, most of our t-shirts are pre-shrunk to minimize further shrinkage after washing. Check the product description for specific care instructions.
Q: How do I customize my t-shirt?
A: You can upload your design, choose from a variety of fonts, and select colors directly on the product page. If you need help, feel free to contact us for guidance!
Q: Can I add a design to the back of my t-shirt?
A: Yes! Our customization options allow for front, back, or both sides of the t-shirt to be printed. Additional charges may apply depending on your design.
Q: Can I order a t-shirt with my own logo or artwork?
A: Absolutely! Just upload your design during the customization process, and we will handle the rest.
Q: How should I care for my custom t-shirt?
A: To keep your t-shirt looking its best, wash it inside out with cold water and tumble dry on low. Avoid ironing directly over the print.
Q: How long will the print last on my t-shirt?
A: With proper care, the print on your t-shirt should last for a long time without fading, cracking, or peeling.
Q: What is your return policy?
A: You may request a return within 30 calendar days of delivery. Items must be unused, unworn, and returned in their original packaging. Custom t-shirts with personalized designs are non-returnable unless defective or incorrect.
Q: How long does it take to receive a refund?
A: Once your return is approved, refunds are issued within 1 business day and typically appear in your account within 5–10 business days, depending on your payment provider.
Q: Is my payment information secure?
A: Yes. We use a PCI DSS–compliant payment processor and never store your full credit card information on our servers.
Q: Do you share my personal information?
A: We only share information with trusted third-party partners (such as payment processors and shipping carriers) as necessary to fulfill your order. We never sell your personal data.
If you have additional questions about our custom t-shirts, design options, or fabric choices, please contact us at [email protected]. Our support team is always happy to assist!
